Refund policy
Return & Refund Policy
We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.
Returns You have 14 days from the date you received your item to request a return. To be eligible, items must be unopened and sealed in their original packaging. Any item that has been opened or used cannot be returned.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, a full refund will be issued to your original payment method within 5–10 business days.
Non-returnable items
- Items that have been opened or used
- Sale or clearance items
- Food Products
How to start a return Contact us via our website contact form with your order number and reason for return. We'll provide instructions on how to send your item back.
Return shipping Customers are responsible for return shipping costs unless the item arrived damaged or faulty.
Damaged or faulty items If your item arrived damaged, please contact us within 48 hours of delivery with photos — we will be more than happy to assist you with this and provide you with a solution.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.